Privacy Policy

 

How We Handle Data Collected by Your Visit to Our Website

 

This document was last updated on February 6, 2023.

Welcome to www.Guide4SeniorLiving.com, the official website of the Guide4SeniorLiving.com, LLC, Guide4SeniorLiving.com is an online senior resource guide. We connect seniors to businesses that can help them through housing, care, and community connections.  Guide4SeniorLiving.com knows your right to privacy is important. This Privacy Policy governs the way the Guide4SeniorLiving.com, LLC collects, uses, maintains and discloses information collected from users  in compliance with California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

As you progress through this document, please note that the following terminology applies to any or all information referenced through this site.  The term “Visitor”, “Guest”, “You” or “Your” refers to you, the person visiting and navigating the pages contained within this website.  The term “Organization”, “Ourselves”, “I”, “We”, and “Us”, refers to Guide4SeniorLiving.com, LLC.

Continuing to proceed with navigation or use of this website means that you agree to the data collected by our website.

What data is collected?

We collect different types of information on this website to either serve you, our potential client or to identify ways that we can continue to improve the presence of our company in the digital market.

Personal Information typically includes your first and last name, email address, phone number, address, and company information collected through a form on our website, initiated by your intention to contact or engage in business with us.  Additional digital information about your geographic location or browsing preferences is also identified and tracked as you navigate this website through the use of Cookies (see Non-Personal Information below for more information) but only referenced for our own website security measures.

Electronic Financial Information is processed using PayPal (PayPal Privacy Policy), a secure third-party merchant service provider that will collect your personal information, complete the transaction and send you a receipt for your purchase using the email you provide during the purchase. Guide4SeniorLiving.com, LLC never directly collects or retains debit/credit card or EFT information. For US Federal Tax purposes, the merchant provider and Guide4SeniorLiving.com, LLC are required to retain your purchase information for a minimum of 7 years.

Please, Only Adults 18 or Older Submit Information. We ask that children under the age of 18 do not submit their information on this website. Our target audience is Businesses or Professionals who want to promote their business. We do not encourage the collection of personal information of visitors of this site who are under the age of 18.  In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Guide4SeniorLiving.com, LLC will never knowingly collect information from children 13 years of age or younger.

Non-Personal Information Collected.  We also collect non-personal information about users including their IP address, browser name, the type of device you are using to access the site, the type of operating system you are using as well as the name of your Internet Service Provider.  This information may also include regional information tied to your IP address to identify the geographical use of our site.  This information is solely used to help us identify market trends in the performance activity of our website to help us better improve the overall user experience. You may “opt-out” of us accessing this data by Denying the use of Cookies when prompted at the bottom of our website, and by making adjustments in the setting of your preferred browser (as indicated below.)

User data/profile

We collect information about you during the registration and edit profile process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP and any other details that might be requested from you for the purpose of building your public profile.

Handling this data also allows us to:

  • Send you important account/order/service information.
  • Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted information.
  • Respond to your queries or complaints.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

Any profile information provided to this site may be displayed publicly.

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
  • Send you important account/order/service information.
  • Provide a way for users to contact your listing via the provided contact information.
  • Notify you of user interactions such as but not limited to review and contact notifications.
  • Respond to your queries or complaints.
  • Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Listing contact forms

We may collect information about you when you submit a contact form to a listing. This information may include, but is not limited to, your name, email address, IP address and contact texts.

Handling this data also allows us to:

  • Send your contact message and details to the listings contact email.
  • Monitor the contact system for spam and abuse.

Claim Listings

We collect information about you during the claim listing process on our site. This information may include, but is not limited to, your name, email address, phone number, position in business and any other details that might be requested from you for the purpose of verifying you have the authority to manage the listing.

Handling this data also allows us to:

  • Verify that you have the authority to manage the claimed listing.
  • Make you the owner of the claimed listing which can make your name and avatar visible to the public.
  • Contact you to inform you if your claim has been approved or rejected.

Purchase

If you make a purchase through our website, your transaction will be processed using a secure third-party merchant service provider who will collect your personal information, complete the transaction and send you a receipt for your purchase using the email provided. For tax purposes, the merchant provider and Guide4SeniorLiving are required to retain your purchase information for a minimum of 7 years.

Invoices and checkout

We collect information about you during the checkout process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP and any other details that might be requested from you for the purpose of processing your payment and retaining your invoice details for legal reasons.

Handling this data also allows us to:

  • Send you important account/invoice/service information.
  • Estimate taxes based on your location.
  • Respond to your queries or complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Retain historical payment and invoice history. We do this on the basis of legal obligations.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

In addition to collecting information at checkout we may also use and store your contact details when manually creating invoices for require payments relating to prior contractual agreements or agreed terms.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Reviews

We collect information about you during the leave a review process on our site. This information may include, but is not limited to, your name, email address, IP address, website URL, image(s), review ratings and review texts.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request).
  • Notify you of interactions such as approval or rejection of your review.
  • Notify you of user interactions such as reply notifications.
  • Spam prevention.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you are a registered user, we save your content activity like create/update/delete posts and comments.

Contact us form

The only personal information collected on the contact us form is that which is provided by you in requesting information from us – such as your name, address, phone number, email address and website address.  This information is collected to provide you with the information you requested in a timely manner as well as to provide you with an email confirmation of your request.

HOW IS YOUR INFORMATION USED?

Guide4SeniorLiving.com, LLC Usage

The personal information collected on this website is used to…

  • Personalize the user experience by using the information to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our site we may use the feedback you provide to improve our products and services.
  • Request for information or an appointment, or to purchase a product/service.
  • Send periodic emails and updates pertaining to their contribution, our events, running for a community office, or informing you of upcoming election information. It may also be used to respond to your inquiries, questions, and/or other requests

Web Browser Cookies

Cookies refer to small files stored in the browsing history records stored by your preferred internet browser (Chrome, Safari, Bing, Yahoo, etc.).  Our website uses Google Analytics, a cookie that transmits website traffic data to Google in the United States.  Google Analytics does not identify an individual user or associate your IP address with any other data held by Google.  We use these reports from Google Analytics to help us enhance the User experience on our website. You can Opt-Out of Google Analytics tracking here:  https://tools.google.com/dlpage/gaoptout?hl=en

Additionally, users can set their web browser to refuse cookies in general or to alert you when cookies are being sent. If you do limit cookie usage, it is important to note that some parts of our website may not function properly.

For additional information on managing cookies, please use the link provided to identify how to disable cookies on several popular browsers like Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari.  Visit https://www.acquisition.gov/cookies-opt-out.

Authorized Users

If you have an account on this site and you log in to this site for access to that account information, a temporary cookie will be used to help remember your login information.  It contains no personal information and is discarded when you close your browser.  If you choose “Remember Me”, your login will be will persist for two weeks.  If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser.  This cookie includes no personal data and simply indicates the post ID of the article you just edited.  It expires after 1 day.

Users that register on our website can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  You can also request that we erase any data we hold about you.  This does not apply to data we are obliged to keep for administrative, legal, or security purposes.

Online Forms

Data collected through the forms on our website is retained in our database and retained until addressed or archived appropriately. Email information is also included in our follow-up process which includes your email being added to our email distribution which is handled through HubSpot (HubSpot Privacy Policy) Users can opt out of emails at any time by using the options at the bottom of the emails sent.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content including tracking your interaction with the embedded content if you have an account or are logged in to that website.

Emails

Emails sent to or from the registered users of Guide4SeniorLiving.com, LLC are distributed through our mail server at the Guide4SeniorLiving.com web hosting through Resellers Panel.  Emails sent in confirmation from form data collected by our website are sent in the same manner.  Information from these conversations is transferred to and tracked through our online contact management software (CMS) called HubSpot.  If a User agrees to be added to our mailing list, they will receive emails that may include news, updates, or promotional messages related to activities hosted by our organization. If at any time the User would like to “unsubscribe” from receiving future emails, they can follow the detailed unsubscribe instructions included at the bottom of each email.  Additionally, the User may submit a request in writing/email to be removed.  Send such requests to info@guide4seniorliving.com

Because we are aware of phishing scams related to domains, hosting, and web security services, we ask that you contact our office directly at 844-929-4447 with any questions you might have about questionable emails or letters received through the U.S. Postal Service about the renewal for such services by Guide4SeniorLiving.com.

Backups of Our Website

To ensure our ability to restore our website in the event of technical failure, cyber-attack, or other types of human error or act of God, we do make an archival copy of our website and store it both online and offline solely for recovery purposes.  If you have submitted information through our web forms, your personal data may be included in these records which can be kept for up to one year then deleted and replaced with newer versions.

LINKS TO OTHER WEBSITES

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties whose product(s) provide a feature on our website. While we make every effort to partner with honorable companies; we are unauthorized to control the content or links that appear on these sites and are not responsible for the data privacy practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may change frequently. These sites and services may have their own privacy policies and customer service policies as well. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to your own risk or acceptance of that website’s terms and policies.

HOW WE PROTECT YOUR DATA

We take the protection of your data and your digital safety while using this website very seriously.  We have internal policies and controls in place to ensure that your data is retained appropriately and is not accessed except by authorized parties in the proper performance of their responsibilities with our organization. We never resell or distribute your information for financial benefit.

HOW LONG DO WE KEEP YOUR DATA

Your data may be retained with us indefinitely.  While we have a standard policy to purge unnecessary data on a yearly basis, in some circumstances, we are obliged to keep information for longer periods of time including for administrative, legal, or security purposes.

YOUR RIGHTS

All Users have the right to request that we erase any personal data we hold about them.  You may submit a request in writing/email to info@guide4seniorliving.com. Any information associated with the email address you provide will be sent to you.

Questions

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Web Manager at info@Guide4SeniorLiving.com.  Or by contacting us at:

Guide4SeniorLiving.com, LLC
1939 Wentzville Parkway, Suite 162
Wentzville, MO 63385
phone: 844-929-4447