Who we are

Our website address is: https://www.guide4seniorliving.com.

Welcome to www.Guide4SeniorLiving.com, the official website of the Guide4SeniorLiving.com, LLC, Guide4SeniorLiving.com company specializing in helping seniors live a more fulfilling life by guiding them to the right housing, services, products, and social places. Guide4SeniorLiving.com knows your right to privacy is important. This Privacy Policy governs the way the Guide4SeniorLiving.com, LLC collects, uses, maintains and discloses information collected from users

As you progress through this document, please note that the following terminology applies to any or all information referenced through this site.  The term “Visitor”, “Guest”, “You” or “Your” refers to you, the person visiting and navigating the pages contained within this website.  The term “Organization”, “Ourselves”, “I”, “We”, and “Us”, refers to Guide4SeniorLiving.com, LLC.

This privacy policy has been created to answer any questions you may have regarding Guide4SeniorLiving.com’s data collection and protection policies. We reserve the right to change this Policy as needed. As a service to our users, we will post the date of the most recent updates to this policy at the top of the page.

What personal data we collect and why we collect it

Listings

We collect information about you during the add listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

  • – Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
  • – Send you important account/order/service information.
  • – Provide a way for users to contact your listing via the provided contact information.
  • – Notify you of user interactions such as but not limited to review and contact notifications.
  • – Respond to your queries or complaints.
  • – Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.

Reviews

We collect information about you during the leave a review process on our site. This information may include, but is not limited to, your name, email address, IP address, website URL, image(s), review ratings and review texts.

Handling this data also allows us to:

  • – Display this information in a public facing manner (such as a web page or API request).
  • – Notify you of interactions such as approval or rejection of your review.
  • – Notify you of user interactions such as reply notifications.
  • – Spam prevention.

Listing contact forms

We may collect information about you when you submit a contact form to a listing. This information may include, but is not limited to, your name, email address, IP address and contact texts.

Handling this data also allows us to:

  • – Send your contact message and details to the listings contact email.
  • – Monitor the contact system for spam and abuse.

Claim Listings

We collect information about you during the claim listing process on our site. This information may include, but is not limited to, your name, email address, phone number, position in business and any other details that might be requested from you for the purpose of verifying you have the authority to manage the listing.

Handling this data also allows us to:

  • – Verify that you have the authority to manage the claimed listing.
  • – Make you the owner of the claimed listing which can make your name and avatar visible to the public.
  • – Contact you to inform you if your claim has been approved or rejected.

User data/profile

We collect information about you during the registration and edit profile process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP and any other details that might be requested from you for the purpose of building your public profile.

Handling this data also allows us to:

  • – Send you important account/order/service information.
  • – Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted information.
  • – Respond to your queries or complaints.
  • – Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

Any profile information provided to this site may be displayed publicly.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you are a registered user, we save your content activity like create/update/delete posts and comments.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact us form

The only personal information collected on this website is that which is provided by you in requesting information from us – such as your name, address, phone number, email address and website address.  This information is collected to provide you with the information you requested in a timely manner as well as to provide you with an email confirmation of your request.

Purchase

If you make a purchase through our website, your transaction will be processed using a secure third-party merchant service provider who will collect your personal information, complete the transaction and send you a receipt for your purchase using the email provided. For tax purposes, the merchant provider and Guide4SeniorLiving are required to retain your purchase information for a minimum of 7 years.

Invoices and checkout

We collect information about you during the checkout process on our site. This information may include, but is not limited to, your name, email address, phone number, address, IP and any other details that might be requested from you for the purpose of processing your payment and retaining your invoice details for legal reasons.

Handling this data also allows us to:

  • – Send you important account/invoice/service information.
  • – Estimate taxes based on your location.
  • – Respond to your queries or complaints.
  • – Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • – Retain historical payment and invoice history. We do this on the basis of legal obligations.
  • – Set up and administer your account, provide technical and/or customer support, and to verify your identity. We do this on the basis of our legitimate business interests.

In addition to collecting information at checkout we may also use and store your contact details when manually creating invoices for require payments relating to prior contractual agreements or agreed terms.

What we share with others

We share information with third parties who help us provide our payment and invoicing services to you; We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Non-Personal Information Collected.

We also collect non-personal information about Users including their IP address, browser name, the type of device you are using to access the site, the type of operating system you are using as well as the name of your Internet Service Provider.  This information may also include regional information tied to your IP address to identify the geographical use of our site.  This information is solely used to help us identify trends in the performance activity of our website to help us better improve the overall user experience.

Under 18 years of age

We ask that children under the age of 18 do not submit their information on this website. Our target audience is Businesses or Professionals who want to promote their business. We do not encourage the collection of personal information of visitors of this site who are under the age of 18.  In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Guide4SeniorLiving.com, LLC will never knowingly collect information from children 13 years of age or younger.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

 Our website uses Google Analytics, a cookie which transmits website traffic data to Google in the United States.  Google Analytics does not identify individual user or associate your IP address with any other data held by Google.  We use these reports from Google Analytics to help us enhance the User experience on our website. You can Opt-Out of Google Analytics tracking here:  https://tools.google.com/dlpage/gaoptout?hl=en

Additionally, Users can set your web browser to refuse cookies in general or to alert you when cookies are being sent. If you do limit cookie usage, it is important to note that some parts of our website may not function properly.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

When visitors leave comments on our website or complete our Contact form we collect the data they enter on the form.  Additionally, this process records the User’s IP address and the date/time of the entry.

Comment and its metadata are retained indefinitely.  This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Form data collected on our site is stored in the web plugin data.  It is reviewed monthly and deleted after verification that the request/application has been received by the appropriate party.  Email information is also included in our follow-up process which includes your email being added to our email distribution which is handled through HubSpot.  Users can opt-out of emails at any time by using the options at the bottom of the emails sent.

Emails

If a User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related activities to our organization. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, additionally, the User may contact us via our Site.

We use third-party service providers to help us operate the functions of our business. We may share your information with these third parties for the limited purposes identified below.  We encourage you to review their Privacy Policy and if you prefer we exclude your information from this provider; please contact us and we will review your request and how it impacts your relationship with us.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Additional information

How we protect your data

We take the protection of your data and your digital safety while using this website very seriously.  We have internal policies and controls in place to ensure that your data is retained appropriately and is not accessed except by authorized parties in the proper performance of their responsibilities with our organization.

Backups of our Website

To ensure our ability to restore our website in the event of technical failure, cyber attack or other types of human error, or act of God, we do make an archival copy of our website and store it both online and off-line solely for recovery purposes.  If you have submitted information through our web forms, your personal data may be included in these records which can be kept for up to one year then deleted and replaced with newer versions.

Links to Other Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to your own risk or acceptance of that website’s terms and policies.

How Long We Keep Your Data

Your data may be retained with us indefinitely, depending on the purpose for which it was acquired until you request it be deleted. In some circumstances, we are obliged to keep information for longer periods of time for administrative, legal or security purposes.

Your Rights

All Users have the right to request that we erase any personal data we hold about you.  Submit a request to request a copy of your data stored in the WordPress database (comments, orders etc.) in writing/email to info@Guide4SeniorLiving.com. Any information associated with the email address you provide will be sent to you, and you may submit an additional request to have the data anonymized.

Questions

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Web Manager at info@Guide4SeniorLiving.com